Privacy Policy
Effective Date: 7/29/2025
Last Updated: 7/29/2025
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At PetPals, LLC (doing business as PetPals USA) ("PetPals," "we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit www.petpalsusa.com (the “Site”).
By using our Site, you consent to the practices described in this Policy.
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1. Information We Collect
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a. Information You Provide to Us
We collect information you provide when you:
- Create an account
- Place an order
- Subscribe to newsletters
- Contact customer service
This may include:
- Name
- Email address
- Shipping and billing address
- Payment information
- Phone number
- Pet preferences or pet data (if provided voluntarily)
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b. Information Collected Automatically
When you browse our site, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Referring website
- Time spent on pages
- Cookies and tracking technologies
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2. How We Use Your Information
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We use your information to:
- Fulfill and manage orders
- Process payments
- Provide customer service
- Personalize your shopping experience
- Send newsletters or promotional emails (opt-in only)
- Improve website functionality and security
- Comply with legal obligations
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3. How We Share Your Information
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We do not sell or rent your personal information. We may share your data with:
- Trusted service providers (e.g., payment processors, shipping companies)
- Marketing platforms (for opted-in promotions)
- Legal authorities if required by law or to protect our rights
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4. Cookies and Tracking Technologies
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We use cookies and similar technologies to enhance your experience, analyze traffic, and personalize content. You can manage your cookie preferences in your browser settings.
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5. Your Choices
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You may:
- Opt out of marketing emails by clicking "unsubscribe" in any message.
- Update or delete your account by logging in or contacting us.
- Disable cookies through your browser, though this may limit site functionality.
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6. Data Security
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We implement reasonable physical, electronic, and administrative safeguards to protect your personal information. However, no method of transmission over the Internet is 100% secure.
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7. Children’s Privacy
We do not knowingly collect personal data from children under the age of 13. If we become aware of such data, we will delete it immediately.
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8. Your Rights
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Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Object to or restrict certain data uses
- Request data portability
To exercise these rights, contact us at PetPalsLLCMN@gmail.com.
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9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
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10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.
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11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 PetPalsLLCMN@gmail.com
📞 612-440-2101