Return Policy

PetPals USA – Return Policy

 

At PetPals USA, we are committed to ensuring you and your pets are completely satisfied with every purchase. If you’re not happy with your order, we’re here to help.

 

30-Day Return Window

You may return most new, unused, and unopened items within 30 days of delivery for in-store credit or exchange for another product of equal or lesser value, whichever you prefer.

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No product can be returned or exchanged if you order the wrong size.

Please be sure to accurately measure your pet and order the correct size.

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Return/Exchange Eligibility

To be eligible for a return or exchange:

• Items must be unused, in original packaging, and in resalable condition.

• Food, treats, supplements, and personal-use pet items (like grooming tools or beds) must be unopened and sealed.

• Personalized, custom, or clearance items are non-returnable unless defective or damaged.

 

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with a photo of the item and packaging. We’ll make it right with a replacement or in-store credit at no extra cost, whichever you prefer.

 

How to Initiate a Return

1. Email us at PetPalsLLCMN@gmail.com with your order number and reason for return.

2. We’ll respond within 2 business days with return instructions and a return shipping label (if applicable).

3. Ship the item back using the provided label or your own method.

 

Still have questions?

We’re happy to help. Contact us at PetPalsLLCMN@gmail.comor call 612-440-2101.